Terms Of service
1. Acceptance of Terms
By accessing or using the BrightConnect Home Services website (“Website”), contacting us, requesting a quote, or booking a service, you agree to be bound by these Terms of Service. If you disagree, please do not use our Website or services.
2. Services
BrightConnect Home Services provides residential electrical services, including but not limited to:
- Electrical repairs
- Emergency electrical services
- EV charger installation
- LED lighting installation
- Panel upgrades
- Smart home electrical installations
All services are subject to availability and confirmation.
3. Quotes & Pricing
- Quotes provided online, by phone, or by email are estimates only.
- Final pricing may change after on-site inspection due to unforeseen conditions.
- Emergency services, after-hours calls, or urgent dispatches may incur additional fees.
- All prices are communicated before work begins whenever possible.
4. Payments
Payment is due upon completion of service unless otherwise agreed in writing. We accept:
- E-transfer
- Credit & debit cards
- Tap/chip payments
- Other approved electronic payments
Unpaid balances may result in service refusal or additional fees.
5. Cancellations & Rescheduling
- Customers must provide reasonable notice to cancel or reschedule.
- Missed appointments or last-minute cancellations may be subject to a call-out or service fee.
6. Emergency Services Disclaimer
Emergency services are prioritized based on severity, availability, and safety conditions. BrightConnect Home Services does not guarantee immediate arrival times and reserves the right to delay service if conditions are unsafe.
7. Safety & Access
Customers must:
- Provide safe access to the work area
- Ensure pets and occupants are secured
- Disclose known hazards or prior electrical issues
BrightConnect Home Services is not responsible for delays caused by unsafe conditions.
8. Warranties & Liability
- Workmanship warranties apply only to services performed by BrightConnect Home Services.
- We are not responsible for pre-existing electrical issues, hidden defects, or third- party equipment failures.
- Liability is limited to the cost of the service provided.
9. Intellectual Property
All content on this Website (text, images, logos, branding) is the property of BrightConnect Home Services and may not be copied or used without permission.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
11. Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of the Website constitutes acceptance of changes.
12. Contact Information
For questions regarding these Terms:
- support@brightconnecthomeservices.ca